Helpdesk Ticketing System & Customer Support Software

RIBS Helpdesk Ticketing System is a self-hosted, feature packed customer support, ticketing, email management and helpdesk software that does not require any coding or server knowledge to setup.

It can automatically turn emails into tickets/replies and send agent replies made from RIBS Helpdesk Ticketing System as emails. Customers can also create tickets and reply directly from RIBS Helpdesk Ticketing System site.

RIBS Helpdesk Ticketing System Features

Helpdesk Ticketing System Features

Email With Superpowers

Use as email management software, keeping your existing email account and receiving all the functionality.

Helpdesk Ticketing System Features

Emails To Tickets

Automatically turn emails from customers into tickets on RIBS Helpdesk Ticketing and send replies from RIBS Helpdesk Ticketing as emails.

Helpdesk Ticketing System Features

Notifications

Receive notifications via email, browser or mobile on various events, including new ticket, new reply, ticket assigned and more.

Helpdesk Ticketing System Features

Easy Installation

Install RIBS Helpdesk Ticketing easily with no coding or server knowledge in a few minutes with our easy to use installer and documentation.

Helpdesk Ticketing System Features

Reports

RIBS Helpdesk Ticketing will automatically generate reports on tickets, search, article views and more.

Helpdesk Ticketing System Features

High Performance

RIBS Helpdesk Ticketing is lightweight and has lighting fast performance and page load time out of the box.

Helpdesk Ticketing System Features

Optional Envato Module

Envato login, purchase code validation, earnings reports, automatic item importing and more.

Helpdesk Ticketing System Features

Knowledgebase Management

Organize your knowledge base using categories and tags, create articles with a powerful html editor.

Helpdesk Ticketing System Features

Appearance Editor

Change colors, images and text. Manage menus, SEO tags and more, all with a live preview using powerful appearance editor.

Helpdesk Ticketing System Features

Translation Ready

You can translate BeDrive easily from admin area without any need for 3rd party applications or configuration files.

Helpdesk Ticketing System Features

Responsive

RIBS Helpdesk Ticketing is fully responsive and will scale to the size of any device.

Helpdesk Ticketing System Features

Open Source

You will receive full non-encrypted and non-obfuscated source code, so you can modify it (or hire a freelancer to do it for you) in any way you want.

Helpdesk Ticketing System Features

Lifetime License

Pay once and receive a lifetime license. There are no recurring fees.

Helpdesk Ticketing System Features

Documentation

In depth offline documentation included. It Explains everything from installation to the many features.

Helpdesk Ticketing System Features

Social Login

Allow users to login with popular 3rd party sites (facebook, twitter, envato, google).

Helpdesk Ticketing System Features

Professional Design

Pixel-perfect design based on google’s material design guidelines.

Helpdesk Ticketing System Features

Search

Powerful search with multiple integrated providers, including elasticsearch, algolia, mysql and more.

Helpdesk Ticketing System Features

Rich Text Editor

Ticket body uses a rich text editor, that allows file uploads, code formatting, inline images, canned replies, links, undo/redo, drafts and more

Helpdesk Ticketing System Features

Dark Mode

RIBS Helpdesk Ticketing comes with pre-built light and dark themes. You can fully customize them or add new themes via appearance editor.

Helpdesk Ticketing System Features

User Settings

Let users change common settings like their timezone, language, country and more.

Helpdesk Ticketing System Features

Roles

Flexible role system to assign users and agents to teams, organizations, companies and more.

Helpdesk Ticketing System Features

Pages

Create custom pages (like terms of service or privacy policy) with html editor.

Helpdesk Ticketing System Features

Menu Editor

All the menus across the site can be easily edited via drag and drop without any coding knowledge.

RIBS Helpdesk Ticketing System Screenshot


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