RIBS Helpdesk Ticketing System is a self-hosted, feature packed customer support, ticketing, email management and helpdesk software that does not require any coding or server knowledge to setup.
It can automatically turn emails into tickets/replies and send agent replies made from RIBS Helpdesk Ticketing System as emails. Customers can also create tickets and reply directly from RIBS Helpdesk Ticketing System site.
Use as email management software, keeping your existing email account and receiving all the functionality.
Automatically turn emails from customers into tickets on RIBS Helpdesk Ticketing and send replies from RIBS Helpdesk Ticketing as emails.
Receive notifications via email, browser or mobile on various events, including new ticket, new reply, ticket assigned and more.
Install RIBS Helpdesk Ticketing easily with no coding or server knowledge in a few minutes with our easy to use installer and documentation.
RIBS Helpdesk Ticketing will automatically generate reports on tickets, search, article views and more.
RIBS Helpdesk Ticketing is lightweight and has lighting fast performance and page load time out of the box.
Envato login, purchase code validation, earnings reports, automatic item importing and more.
Organize your knowledge base using categories and tags, create articles with a powerful html editor.
Change colors, images and text. Manage menus, SEO tags and more, all with a live preview using powerful appearance editor.
You can translate BeDrive easily from admin area without any need for 3rd party applications or configuration files.
RIBS Helpdesk Ticketing is fully responsive and will scale to the size of any device.
You will receive full non-encrypted and non-obfuscated source code, so you can modify it (or hire a freelancer to do it for you) in any way you want.
Pay once and receive a lifetime license. There are no recurring fees.
In depth offline documentation included. It Explains everything from installation to the many features.
Allow users to login with popular 3rd party sites (facebook, twitter, envato, google).
Pixel-perfect design based on google’s material design guidelines.
Powerful search with multiple integrated providers, including elasticsearch, algolia, mysql and more.
Ticket body uses a rich text editor, that allows file uploads, code formatting, inline images, canned replies, links, undo/redo, drafts and more
RIBS Helpdesk Ticketing comes with pre-built light and dark themes. You can fully customize them or add new themes via appearance editor.
Let users change common settings like their timezone, language, country and more.
Flexible role system to assign users and agents to teams, organizations, companies and more.
All the menus across the site can be easily edited via drag and drop without any coding knowledge.