Instant Feedback System
Instant Feedback System
Instant Feedback System collects feedback from the end-users / occupants to improve and optimize facility experience. Instant feedback is significant to maintain or improve the quality of services in the facility, it includes user-definable feedback templates & display types like emoticons, stars, slider etc., that allows the facility occupants to record their feedback instantly. Helpdesk calls can be raised against feedback registered through Web, Mobile and KIOSK devices.
Instant Feedback System – Key Features
- Web / kiosk via NFC or Access card based feedback system for authenticated users
- Users without authentication can use kiosk to register details
- Site / location specific configuration
- Feedback display types, analytics dashboard for managers and drill-down analysis reports
- SLA monitoring and corrective action updates to customers
- IoT buttons for instant response
- Feedback management through mobile app
- User-definable texts and background images to the feedback templates based on location and screen type and preview
- Configurable mail alert, SMS alert, and app notification contents
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