A rapidly growing number of B2C and B2B businesses are using chatbots to execute simple tasks in their business processes. Chatbot assistants have the added benefit of freeing up support staff time while also enabling organizations to deliver a certain level of customer service during non-business hours.
Chatbots are computers programmed to mimic human conversation through voice or text interactions. For a chatbot to be integrated into a company’s service or sales department, low or no coding is required. This tool not only helps people with communication but also is helpful for smooth business operations.
Chatbots are making it easier for customers to have positive customer experiences. In the fast-growing digital world, customers’ expectations are changing and increasing. Customers have come to expect 24/7 availability from firms, and they see customer service as equally crucial as the quality of the products or services offered. The following demonstrates the potential in transforming customer experiences:
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